Meet our talented VAs — the heart of Virtual Capital.
They provide dedicated, reliable support so you can spend your time on the things that truly move your business forward.
Meet our talented VAs — the heart of Virtual Capital.
They provide dedicated, reliable support so you can spend your time on the things that truly move your business forward.
Cai is a resourceful and detail-oriented professional with over ten years of experience spanning customer service, quality assurance, operations, and administrative support. She has worked across both corporate and virtual environments, supporting business leaders, managing teams, and ensuring excellent client experiences.
Cai brings 5 years of experience in customer service, supporting clients through phone and email. She is known for her professionalism, empathy, and ability to resolve issues effectively while maintaining a positive customer experience.
With 2 years of BPO experience and 7 years in a remote setup, Cai has developed strong analytical, coaching, and reporting skills. She has evaluated agent performance, conducted calibration sessions, and implemented quality improvements that have strengthened team performance and elevated customer satisfaction.
Over 4 years in this role, Cai has managed team coordination, scheduling, recruitment, and both internal and external communications. Her organizational skills and attention to detail have helped streamline daily operations, strengthen collaboration, and support business leaders in decision-making and execution
With 2 years of experience in technical fulfillment, Cai has supported onboarding processes and ensured that students and teachers have accurate access to their online tutoring sessions. She also performed quality assurance checks to verify each request’s accuracy, maintaining smooth coordination between teams and clients/districts.
Erika is a dedicated and results-driven professional with over seven years of experience spanning customer service, taxation, e-commerce, and administrative support. She stands out for her efficiency, professionalism, and drive to deliver accurate and timely outcomes.
Erika is a skilled tax preparer with 1 year of experience, helping clients navigate the complexities of tax filing and ensuring compliance.
Erika also brings 1 year of experience as an Amazon VA, managing product listings, inventory, and customer service to boost your online retail presence.
With 1 year of experience in cold calling and appointment setting, Erika is focused on generating leads and ensuring your calendar is always filled with valuable meetings.
Drawing on 7 years of customer service experience, Erika has developed strong communication, problem solving, and interpersonal skills. She is dedicated to providing prompt and empathetic support, resolving inquiries efficiently, and maintaining high levels of customer satisfaction.
Niña is a versatile and dependable professional with over two years of experience as a General Virtual Assistant, providing comprehensive administrative support to ensure smooth day-to-day business operations. Her expertise spans multiple areas including bookkeeping, e-commerce management, social media, and medical billing.
With 2 years of experience in general virtual assistance, Niña is skilled in handling a variety of administrative tasks, ensuring your business runs smoothly day-to-day.
Niña also brings 1 year of experience in bookkeeping, ensuring that your financial records are accurate, up-to-date, and compliant.
With 1 year of experience in e-commerce, Niña excels at managing online stores, product listings, and customer support to drive your e-commerce success.
Niña has 1 year of experience managing social media accounts, creating engaging content, and implementing growth strategies to build your online presence.
With 1 year of experience in medical billing, Niña is proficient in reviewing remittance files, verifying claims, and managing payment records through various billing systems and provider portals to ensure accuracy and timely processing.